Voltek Energy Limited Returns Policy

[rank_math_breadcrumb]

Effective Date: 30 November 2024

At Voltek Energy Limited, we are committed to ensuring the satisfaction of our customers. If you’re not entirely satisfied with your purchase, we’re here to help. Below is our comprehensive returns policy:

Eligibility for Returns

  • Time Frame: Items must be returned within 30 days from the date of receipt.
  • Condition: Products must be unused, in the same condition that you received them, and in the original packaging.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-returnable Items

Please note that certain items are not eligible for returns, including but not limited to:

  • MID Approved Meters with Energy count on them more than 1kW
  • Downloadable software products
  • Items marked as final sale

Return Process

  1. Contact Us: Before returning an item, please contact our customer service team at sales@voltek-energy.com to initiate the return process.
  2. Return Authorisation: You will receive a Return Merchandise Authorisation (RMA) number, which must be included with your returned item.
  3. Packaging: Ensure the item is securely packaged to prevent damage during transit.
  4. Shipping: Send the item to the address listed in the RMA document

Refunds

  • Processing: Once we receive your item, we will inspect it and notify you of the status of your refund.
  • Approval: If your return is approved, we will initiate a refund to your original payment method.
  • Time Frame: You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges

If you need to exchange an item for a different size or variant, please follow the return process and indicate that you would like an exchange. Once the original item is received and inspected, the replacement will be shipped to you.

Shipping Costs

  • Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Defective or Incorrect Items: If the item was defective or incorrect, Voltek Energy Limited will cover the return shipping costs.

Contact Us

If you have any questions about our returns policy, please contact us at:

We value your business and are here to ensure a satisfying shopping experience.

Thank you for choosing Voltek Energy Limited!